Service Manager

Primary point of contact for Binkelman service offerings. Responsible for scoping, estimating/quoting, scheduling, and supervising of all service work. As Service Manager, employee will work with our customers to ensure that our service is of the highest quality, completed under the safest processes, while meeting budgets and time requirements set forth by the customer.

Responsibilities:

  1. Safety and Training – Develop, monitor, and maintain the highest level of safety and technical expertise as it pertains to the services that Binkelman offers.
    • Coordinate safety training with service team members and account managers
    • Maintain required training and documentation as it relates to MSHA and
    • Review safety procedures and identify possible risks to personnel and
    • Ensure all MSHA and OSHA requirements are being met by Service business
    • Promotes and develops cross training opportunities to always ensure adequate
  2. Quality – develop, monitor, and maintain the highest level of quality
    • Coordinates workflow to ensure projects are completed on time, safe, and on Reconciles, investigates, and reports budget-actual production variances, and determines corrective action(s) as needed.
    • Ensures projects are completed in accordance with federal, state and Company standards. Identifies and/or provides suggestions to mitigate or eliminate risk.
    • Promotes and supports efficiency initiatives/implementation/management.
    • Identifies opportunities for continuous improvement regarding production, efficiency, quality, and Evaluates workflows and seeks to employ best practices and standardization whenever possible.
  3. Project Manager – primary point of contact for service (customers, account managers, suppliers). Responsible for facilitating scope, estimating/quoting, scheduling, supervision, project budgets, and
    • Serves as primary point of contact for project inquiries from customers and Allocates resources (e.g., personnel assignments) to meet customer expectations.
    • Determines completion dates for projects and quotes with assistance from Sales Manager, technical service, customers, salesmen, etc. Ensures customer approval is obtained, documented, and communicated to all constituents in the event of a change of scope or schedule.
    • Regularly meets with Sales Manager and Operations Manager to ensure that customer requirements are met and to assess progress and identify/resolve concerns. Ensures that Customers, Sales Manager, Account Managers, and Belt Shop are apprised of delays or modifications as soon as possible.
  4. Customer Relations
    • Interacts with employees, customers, and vendors effectively, professionally, and as a representative of Binkelman in a manner that enhances each relationship.
    • Participates in customer sales
  5. Coaches and Mentor– motivates team members; leads teams effectively and provides feedback regarding performance to management and/or staff. Consults with management and/or HR to address and resolve employee behavior/performance concerns in accordance with Company
  6. Innovation advocate for services – continuously looking for new opportunities/innovations as they relate to our core business and bringing those ideas to the Leadership team.
  7. Technology/software – utilizes and ensures all personnel are sufficiently trained and proficient in its use. Promotes integrity of company technology/databases by requiring accurate, timely and complete entries into Company systems.

Qualifications:

Education:

  • Bachelor’s Degree, preferable in engineering, or related field
  • Associates Degree, preferable in engineering or related field
  • Related military experience

Work Experience:

  • 7 to 10 years’ experience in project management
  • 3 to 5 years in direct supervisory experience
  • Extensive mechanical aptitude and design
  • Able to develop and read

Competencies:

  • Have a strong attention to
  • Be able to gather data, summarize, report, and advise on the
  • Effectively communicate via verbal and non-verbal
  • Work independently with minimal
  • Delegate work and proactively manage resources to provide the best service possible to internal and external customers.
  • Acquire and maintain computer proficiency appropriate for the
  • Apply sound decision-making skills and the ability to
  • Manage and respond to employees who often serve as the primary point of contact to many of the Company’s customers; Operate and lead by showing the desire and ability to deliver exceptional customer service.
  • Demonstrate a positive “can-do” attitude and be solutions
  • Deliver under pressure and always maintain a professional

Work Environment:

  • Work site varies based on job
  • Frequently works indoors at company
  • May frequently be exposed to extremes of weather and

Travel:

  • Occasionally travels to customer sites to supervise service and installation work as
  • May be required to meet applicable DOT motor vehicle operator requirements for driving company vehicles, etc.

Physical Demands:

  • Must be able to sit continually for extended periods of time
  • Must be able to climb, reach, lift and assist physically with projects

Required Safety Equipment:

  • Safety equipment required based on job requirements
  • Meet all customer specific safety training as needed
  • Maintain MSHA safety certification

ACKNOWLDGEMENT STATEMENT: Each employee in the position should sign the job description and be given a copy. The signed copy should be filed in the employee’s personnel file. I have read and reviewed this position description with my manager. I understand that I am responsible for all aspects of the position.